Effective Date: May 29, 2025
1. Definitions
“Ruvimo,” “we,” and “us” refer jointly to Ruvimo Learning Inc (Texas, USA) and Ruvimo Learning Private Limited (Maharashtra, India), which together operate the Ruvimo platform. “You” or “User” means anyone accessing https://www.ruvimo.com/ or using our tutoring services. “Service” covers all features of our website, mobile app, online sessions, and educational resources.
2. Acceptance of Terms
By logging in, creating an account, or using any part of the Service, you accept these Terms in full. If you cannot agree, please discontinue use immediately.
3. General Conditions
We reserve the right to change, pause, or discontinue any aspect of the Service at any time with or without notice. While we strive to keep all information accurate and up to date, we do not guarantee completeness. Your reliance on any information or materials found here is solely at your own risk.
4. Eligibility & Accounts
Anyone under 18 must register with a parent or guardian’s written consent, and that adult must take responsibility for supervising the account. You agree to provide accurate, current, and complete information during registration and to safeguard your username and password. You are fully responsible for all activity that occurs under your account.
5. Payment & Refunds
All fees are quoted in U.S. dollars and displayed in full before you confirm payment. We may raise prices, but will give you thirty days’ advance notice by email. Payment methods include major credit or debit cards and other options we list at checkout. You may opt for automatic recurring payments. If a payment fails, we will retry and notify you; after three unsuccessful attempts, we may pause your tutoring until the balance is settled. Refunds and cancellations policy.
6. Tutor Standards & Conduct
Each tutor undergoes background checks and verification of teaching credentials before joining Ruvimo. They are required to maintain professional boundaries and keep all communication within our platform. If you ever feel a tutor has behaved inappropriately, please contact support@ruvimo.com; we investigate every report and take swift action.
7. User Obligations
Our Service is designed solely for educational purposes. You agree to behave respectfully, maintain a quiet study environment, and ensure reliable Internet access and working equipment. Account sharing is prohibited, and recording sessions without written permission from both Ruvimo and your tutor is not allowed. Any attempt to hack, harass, or violate laws while using our platform will result in immediate termination.
8. Technical Requirements & Support
To participate in video sessions, you need a camera- and microphone-equipped device, a stable Internet connection capable of supporting real-time video, and an up-to-date web browser or our mobile app. Equipment malfunctions on your end generally do not qualify for refunds, though we will always address any platform-related issues as quickly as we can.
9. Third-Party Links & Content
Occasionally, we may link to third-party websites or include content provided by others. We do not control those external sites or guarantee their accuracy or policies. By clicking any third-party link, you do so at your own risk and should review their terms and privacy practices before proceeding.
10. User Submissions
If you submit feedback, comments, or ideas to Ruvimo, you grant us a non-exclusive, royalty-free, worldwide license to use, adapt, and publish those submissions for any purpose, including marketing. We have no obligation to keep submissions confidential or to compensate you for their use.
11. Intellectual Property
All educational materials, lesson plans, videos, and related content provided by Ruvimo remain our property. You may use these resources for your personal, non-commercial learning only. Any original work you create during sessions remains yours, but by submitting testimonials or reviews you give us permission to feature them in our marketing.
12. Privacy & Recording
Your personal data is collected, stored, and used in accordance with our Privacy Policy. We may record sessions for training and quality-control purposes; you and your tutor will see a clear notification before recording begins, and recordings are stored securely with limited access.
13. Disclaimers & Liability Limits
While we provide high-quality tutoring, we cannot guarantee specific academic outcomes, grades, or test scores. Ruvimo’s total liability to you for any claim related to the Service is limited to the amount you have paid us in the preceding twelve months. We disclaim all liability for indirect, incidental, or consequential damages. We are not responsible for delays or failures caused by events beyond our control, such as natural disasters or network outages.
14. Termination
You may cancel your account at any time; unused prepaid sessions will be refunded per our refund policy. Ruvimo may suspend or terminate your access immediately if you breach these Terms, fail to pay, or engage in misconduct. Upon termination, you lose access to the Service but remain responsible for any outstanding fees, and key provisions (such as liability limits and dispute procedures) will continue to apply.
15. Dispute Resolution
If you have a concern, please first email support@ruvimo.com so we can try to resolve it informally. If we cannot reach an agreement, you agree to arbitrate under American Arbitration Association rules in Texas. In either case, you waive the right to participate in class actions. Nothing here prevents you from reporting urgent safety issues to appropriate authorities.
16. Changes to These Terms
We may update these Terms from time to time. If a change significantly affects your rights or obligations, we will provide at least 30 days’ notice by email and post the revision date at the top of this page. Continuing to use the Service after the effective date of a revision indicates your acceptance of the updated terms.
17. Complete Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and Ruvimo regarding your use of the Service. If any part is held unenforceable, the remainder remains in full force and effect. You may not assign your rights hereunder; Ruvimo may assign ours in connection with a merger, acquisition, or sale of assets, with notice to you.
Contact Information
For any questions, email support@ruvimo.com.
